Introduction
These Terms of Service govern the use of nratspoolheel.com and the purchase of shoes from Aruna Therapy Hk Limited. By accessing the website or placing an order, the customer agrees to these terms. If the customer does not agree, the customer must not use the website.
Eligibility and Account
The customer must be at least 18 years old or have legal guardian consent. The customer is responsible for maintaining account confidentiality and accuracy of provided information. Aruna Therapy Hk Limited reserves the right to refuse service or cancel orders at its discretion.
Product Information and Orders
Aruna Therapy Hk Limited sells shoes. Product descriptions, images, and availability are provided on nratspoolheel.com. The customer acknowledges that colors and appearances may vary slightly due to display settings. All orders are subject to acceptance and confirmation by Aruna Therapy Hk Limited. The company reserves the right to limit quantities or cancel any order.
Pricing and Payment
Prices are listed on nratspoolheel.com and are subject to change without notice. The customer agrees to pay all charges incurred, including shipping and applicable taxes. Payment must be made through approved methods on the website. The company does not store full payment card details.
Shipping and Delivery
Aruna Therapy Hk Limited ships shoes to addresses provided by the customer. Shipping times vary based on destination and carrier. The customer is responsible for providing accurate shipping information. Risk of loss passes to the customer upon carrier delivery. The company is not responsible for delays caused by carriers, customs, or events beyond its control.
Refund Policy: 14 Days No-Reason Returns
Aruna Therapy Hk Limited offers a strict 14 days no-reason refund policy. The customer may request a refund for any shoe purchase within 14 days of receipt. To qualify, the customer must contact [email protected] within 14 days of receiving the order. The shoes must be unworn, in original condition, and in original packaging. The customer must return the shoes using a trackable shipping method. The customer bears the cost of return shipping unless the return is due to a damaged or defective item. After Aruna Therapy Hk Limited receives and inspects the returned shoes, the refund will be processed.
Refund Processing and Arrival Time
Refund processing and arrival to the customer’s account takes at least 14 days. This period begins when Aruna Therapy Hk Limited receives the returned shoes. The customer acknowledges that refund processing and arrival to the customer’s account takes at least 14 days. The company does not issue instant refunds. The customer must allow at least 14 days for the refund to appear in the customer’s account.
PayPal Refunds
For payments made through PayPal, refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer acknowledges that PayPal refunds take at least 14 days and that PayPal refunds in some regions may take up to 30 days because of local laws. The company is not responsible for PayPal’s internal processing delays beyond the stated periods.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact [email protected] within exactly 7 days of receiving the order. The customer must provide photographs of the damaged or defective shoes and the packaging. Claims submitted after exactly 7 days of receipt will be denied. Aruna Therapy Hk Limited will review the claim and may offer a replacement, repair, or refund. The customer must follow the company’s instructions for returning damaged or defective items.
Governing Law
These Terms of Service and any dispute arising from the use of nratspoolheel.com or the purchase of shoes are governed by Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over any dispute. The customer agrees to submit to the personal jurisdiction of Hong Kong courts.
Intellectual Property
All content on nratspoolheel.com, including text, images, logos, and software, is the property of Aruna Therapy Hk Limited or its licensors. The customer may not reproduce, distribute, or create derivative works without written permission.
User Conduct
The customer agrees not to misuse nratspoolheel.com. Prohibited actions include attempting to gain unauthorized access, transmitting malware, or interfering with website operations. Aruna Therapy Hk Limited may terminate access for violations.
Limitation of Liability
To the maximum extent permitted by Hong Kong law, Aruna Therapy Hk Limited is not liable for indirect, incidental, or consequential damages. The company’s total liability for any claim related to shoes or the website does not exceed the amount paid by the customer for the relevant order.
Indemnification
The customer agrees to indemnify and hold Aruna Therapy Hk Limited harmless from any claims, damages, or expenses arising from the customer’s violation of these terms or misuse of the website.
Changes to Terms
Aruna Therapy Hk Limited may revise these Terms of Service at any time. The customer will be bound by the version posted on nratspoolheel.com at the time of purchase. The customer should review the terms before each order.
Contact Information
For questions about these Terms of Service, contact Aruna Therapy Hk Limited at [email protected], +852 7013 9713, or FLAT/RM 1801, 18/F, OFFICEPLUS@WAN CHAI, 303 HENNESSY ROAD, WAN CHAI, HONG KONG. The website is nratspoolheel.com.