Shipping Policy

Aruna Therapy Hk Limited ships shoes to customers using standard carrier services. Order processing occurs before shipment. Processing times vary based on order volume and product availability. Shipping timelines depend on the destination and the carrier’s transit schedule. Aruna Therapy Hk Limited does not guarantee specific delivery dates. Customers receive tracking information once the order leaves the fulfillment center. Shipping costs are calculated at checkout based on the destination and the selected shipping method. Aruna Therapy Hk Limited ships to addresses within the regions specified on nratspoolheel.com. Customers must verify their shipping address before completing an order. Aruna Therapy Hk Limited is not responsible for packages delivered to an incorrect address provided by the customer.

Returns Policy

Aruna Therapy Hk Limited offers a strict 14-day no-reason refund policy. Customers may return shoes within 14 days of receipt for a refund. The 14-day period begins on the date the customer receives the shipment. To be eligible, items must be unused, in original packaging, and with all tags attached. Aruna Therapy Hk Limited does not accept returns after the 14-day period. No reason is required for the return. However, the return must meet the condition requirements. The 14-day period is strict and cannot be extended. Aruna Therapy Hk Limited does not offer exchanges; customers must return the item for a refund and place a new order.

Refund Timeframes

Refund arrival time is at least 14 days. After Aruna Therapy Hk Limited receives the returned item, the refund process begins. The refund is issued to the original payment method. The total time for the refund to appear in the customer’s account is at least 14 days from the date Aruna Therapy Hk Limited receives the return. This timeframe includes inspection and processing. Customers should expect a minimum of 14 days for the refund to complete. The refund includes the purchase price of the shoes. Original shipping charges are not refunded.

Return Shipping Costs

The buyer completely bears the return shipping costs. Aruna Therapy Hk Limited does not provide prepaid return labels. Customers must pay for the shipping method of their choice to return the item. Aruna Therapy Hk Limited does not reimburse return shipping charges. The original shipping costs are non-refundable. The buyer is responsible for any customs fees, taxes, or duties associated with the return shipment. The buyer must cover the full cost of return shipping. Aruna Therapy Hk Limited does not cover any return shipping expenses.

PayPal Refund Timeframes

PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Aruna Therapy Hk Limited complies with all applicable local regulations. In regions where local law mandates a longer period, the PayPal refund may take up to 30 days. The customer should allow at least 14 days for the PayPal refund to process. If local law requires up to 30 days, the refund will be completed within that extended period.

Return Instructions

Customers must contact Aruna Therapy Hk Limited to initiate a return. The recipient must be Aruna Therapy Hk Limited, the contact phone is +852 7013 9713, and the specific return address is FLAT/RM 1801, 18/F, OFFICEPLUS@WAN CHAI, 303 HENNESSY ROAD, WAN CHAI, HONG KONG. Customers must include the order number and a note indicating the return. Aruna Therapy Hk Limited recommends using a trackable shipping service. Aruna Therapy Hk Limited is not responsible for lost or damaged return shipments.

Step-by-Step Return Process

Step 1: Contact Aruna Therapy Hk Limited via [email protected] within 14 days of receiving the shoes. Provide the order number and the reason for return.

Step 2: Aruna Therapy Hk Limited will review the request and provide return authorization. The customer must wait for this authorization before shipping the item.

Step 3: Pack the shoes in the original packaging with all tags attached. Include the order number and the return authorization inside the package.

Step 4: Ship the package to the return address: FLAT/RM 1801, 18/F, OFFICEPLUS@WAN CHAI, 303 HENNESSY ROAD, WAN CHAI, HONG KONG. The recipient must be Aruna Therapy Hk Limited. The contact phone is +852 7013 9713.

Step 5: The buyer pays all return shipping costs. Use a trackable service and retain the tracking number.

Step 6: Aruna Therapy Hk Limited receives the return and inspects the shoes. This inspection occurs after delivery.

Step 7: Aruna Therapy Hk Limited processes the refund. The refund arrival time is at least 14 days from the date Aruna Therapy Hk Limited receives the return.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the customer receives the shipment. Customers must contact Aruna Therapy Hk Limited via [email protected] within this 7-day window. The claim must include photographs of the damage or defect. Aruna Therapy Hk Limited will review the claim and determine the appropriate resolution. This 7-day requirement perfectly matches the Terms of Service of Aruna Therapy Hk Limited.

Non-Returnable Conditions

Items that are used, worn, or damaged by the customer are not eligible for return. Items missing original packaging or tags are not eligible for return. Items returned after the 14-day period are not eligible for return. Aruna Therapy Hk Limited does not accept returns for items that have been altered or modified. All returns must meet the condition requirements stated in this policy. Aruna Therapy Hk Limited reserves the right to refuse any return that does not comply with these conditions.

Contact Information

For questions about shipping or returns, contact Aruna Therapy Hk Limited. The email address is [email protected]. The phone number is +852 7013 9713. The mailing address is FLAT/RM 1801, 18/F, OFFICEPLUS@WAN CHAI, 303 HENNESSY ROAD, WAN CHAI, HONG KONG. The website is nratspoolheel.com. Aruna Therapy Hk Limited responds to inquiries in the order they are received.